Animated complaints process infographic

Utilities Disputes

An animated scrolling web page that explains Utilities Disputes complaints process.


  • Illustration
  • Information design
  • Animation

Working closely with Utilities Disputes, we analysed their draft content to gain a good understanding of the process. Our visualisation needed to accurately capture their process, while also being easy for someone to understand. We used a clear visual hierarchy for the content, colour coded each stage and created icons/illustrations to highlight key actions, which help guide the user through the process.

Keen to chat?

Get in touch with our team or have a look at our work to see if we’d be a good fit.